Safety Tips

Share worry-free moments with Duraflame®.

 

Firelogs & Fireplaces

Can duraflame® firelogs be burned in all types of fireplaces?

Duraflame® firelogs are Underwriter Laboratories (UL) Classified for use in zero-clearance manufactured metal fireplaces and are suitable for use in all types of traditional open hearth fireplaces. Our regular firelogs should not be burned in wood stoves or wood stove fireplace inserts, but you can burn our duraflame® stax® crackling, stacakbel logs in your wood stove. Check for the UL-Classification mark on the package before buying. 

Why do some manufactured fireplaces say it is not safe to burn manufactured firelogs?

When manufactured fireplaces were first introduced to the market, the UL-Certification Tests for those appliances did not address the use of firelogs in these fireplaces. Consequently, the earlier manufactured fireplaces were sold with stickers recommending only natural firewood be used. Now that most brands of firelogs have been UL-Classified for safe use in zero-clearance fireplaces, most fireplace manufacturers have begun to change their product labels and warranty information allowing the use of UL-Classified solid fuels, such as duraflame® firelogs.

Should glass doors on the fireplace be left open or closed while burning duraflame® firelogs?

Firelogs require combustion air to burn properly. Always leave fireplace glass doors open while a firelog is burning unless the fireplace manufacturer's instructions indicate otherwise. Glass doors can be closed after the firelog is no longer burning to keep warm air in the house. However, the fireplace damper should be left open until the ashes remaining from the fire are cool.

Is it necessary to use a fireplace screen when burning duraflame® firelogs?

A wire, mesh fireplace screen is an important safety precaution that should always be used whether you are burning a duraflame® firelog or firewood.

Can you add wood to a duraflame® firelog?

We don't recommend adding wood to a duraflame® fire. When you add other materials to the firelog, it can change the characteristics of the burn. For example, duraflame® firelogs are designed to burn one at a time with a controlled burn rate that burns the external surface area of the log slowly exposing more internal fuel as the log burns. Adding wood to a burning firelog can cause the log to break apart resulting in a sudden increased burn rate or flare up. If a flare-up like this occurs, flames can consume your fireplace creating more heat and smoke than your chimney is designed to exhaust; resulting in unwanted smoke potentially pouring out the front of your fireplace. Firelogs also contain twice the BTU energy content per pound of firewood, so burning firelogs with wood could create excessive heat that exceed the specifications of your fireplace. Because of this and similar potential safety hazards, we recommend against adding other materials to a duraflame® firelog.

Can I burn more than one duraflame® firelog at a time?

Duraflame® firelogs are designed to eliminate the need for adding more fuel and tending a fire. The wax component of the product produces twice the BTU per pound of wood, allowing one duraflame® firelog to provide a fire equivalent to several pieces of wood. Burning more than one log at a time could result in too large or too hot a fire for your fireplace. If you prefer to burn multiple logs in your fireplace, try new duraflame® stax®. Stax logs are designed specifically to burn more like firewood. Stax® logs may be burned indoors in fireplaces and wood stoves as well as in outdoor fire pits or fireplaces.

Do duraflame® firelogs cause excessive creosote buildup?

No, burning duraflame® firelogs do not produce creosote. Creosote forms when moist smoke from a wood fire cools and condenses on the chimney walls. Burning unseasoned wood with high moisture content contributes to greater creosote accumulation in the chimney. Creosote accumulates inside your chimney each time you burn a wood fire and over time thick hardened tar like deposits can build up on the walls of the chimney. If this material is not regularly removed from the chimney burning a hot fire in the fireplace could ignite it and cause a chimney fire.
Since duraflame® firelogs are made with dry wood sawdust only a fine soot like material is left in the chimney. In fact, tests show that duraflame® firelogs leave 66% less accumulation of soot material per hour of fire than the amount of creosote produced from burning natural firewood. Nevertheless, we recommend you have a certified chimney sweep inspect your chimney on an annual basis and clean it if necessary, no matter what you burn.

Do duraflame® firelogs leave a wax residue?

Manufactured firelogs will leave a fine, graphite-like carbon soot in the flue after extensive use. This material is different from creosote deposits. There's far less soot produced from burning firelogs than the creosote produced from burning wood. Independent tests show that duraflame® firelogs do not produce the hardened flammable tar deposits known as creosote, commonly produced from burning high moisture content wood fires. And the soot left in the chimney after burning firelogs has almost no BTU value so it can't be reignited to cause a chimney fire. No matter what you burn, we recommend you have your fireplace inspected and cleaned annually by a chimney maintenance professional certified by the Chimney Safety Institute of America (CSIA).

What makes the crackling sound when Crackleflame® firelogs burn?

Crackleflame firelogs contain a patented, safe, all natural additive that provides the natural crackling sound of a wood fire as it burns.

 

Duraflame stax®

How are duraflame® stax® logs different from duraflame firelogs?

Unlike firelogs, you start a stax® fire with 2 logs, because they're specially formulated to be stacked for a more wood-like fire experience. A third log can be added after about 2 hours to prolong the fire experience. The logs have less energy/lb than traditional firelogs, and are formulated to remain solid while burning, allowing more than one log to be burned at the same time. The logs are also shaped like split wood and burn with the charred and ashed appearance of real wood. In addition to fireplaces, stax logs can be burned in a wood stove and outdoors in a fireplace or firebowl. And because more than one log can be burned at a time, stax logs put out more heat per fire (50% more BTU energy) than just one firelog.

How many stax® logs may I burn at once?

Always start your stax fire using exactly two logs (never 1 or 3), propped one on top of the other as you might set up a real wood fire in an X configuration. After about 2 hours when the flames have diminished, if you wish to prolong your fire, you may add another log (ONLY ONE). Additional logs may be added to extend the fire even longer, but never add more than ONE log per hour. Just three stax logs are enough for one evening's fire (about 3-3.5 hours). Stax logs aren't intended to be used as a single log fire. They're specifically formulated to burn with two logs as instructed.

May I use stax® firelogs in my woodstove?

Yes, duraflame stax logs were designed for use in all sizes and types of closed combustion wood stoves. Be sure to read lighting and usage instructions on package before burning in a wood stove.

How do I light a stax® fire in my wood stove?

Open air intake controls or set controls to high burn setting. Remove individual stax firelogs from and discard the plastic shrink-wrap. (Dispose of plastic wrap in recycle bin). Without tearing, carefully pull on wrapper seam to separate it from the log inside. Do NOT remove the paper wrapper from the individual logs. Place two logs on the grate in an X formation, with the top angling up toward the back of the firebox. Ensure that the seam on the wrapper is facing the opening of the firebox and the arrows are facing down. Light seam at arrows of the bottom log. Once the logs have begun burning, close stove door. Leave air intake controls on medium to high burn setting. After starting the fire, if you wish to open the stove doors to check or add logs, first adjust air intake controls to fully open or a high burn rate setting. Wait a few minutes to allow the fire to adjust to the new burn setting and then open door(s) slowly. Add another stax log as needed (ONLY ONE AT A TIME) after flames of existing fire have diminished. Never add more than ONE log per hour. Careful adjustment of the logs with a fireplace tool is acceptable, but make sure no burning particles stick to the tool when it's taken away from the firebox.

How do I light a stax® fire in my fireplace or outdoor fire pit?

Remove individual stax firelogs from and discard the plastic shrink-wrap. (Dispose of plastic wrap in recycle bin). Do NOT remove the brown paper wrapper from the individual logs. Before you place the logs on the grate carefully pull the wrapper seam to separate it from the log inside. Place two logs on the grate in an X formation, with the top angling up toward the back of the firebox. If you're burning stax outdoors, a grate is not required. Ensure that the seam on the wrapper is facing the opening of the firebox and the arrows are facing down. Light seam at arrows of the bottom log. After about 2 hours when the flames have diminished, if you wish to prolong your fire, you may add another log (ONLY ONE). Additional logs may be added to extend the fire even longer, but never add more than ONE log per hour. Careful adjustment of the logs with a fireplace tool is acceptable, but make sure no burning particles stick to the tool when it's taken away from the firebox.

Can I roast marshmallows or cook other food over stax® logs?

No, stax logs were not designed to be a cooking fuel, and might leave a bad taste on food directly cooked over the logs.

Are stax® logs toxic if my pet eats part of them?

Stax logs are made of sawdust, agricultural fibers, waxes and oils; we are not aware of any ingredients that would cause a chemically toxic reaction should your pet consume a small amount of these products. However, the wood fibers in the product are not digestible. Depending on how much of the log is eaten, your pet may become constipated or have an upset stomach. If you have a small pet or the pet has eaten a large amount of the product you should consult a veterinarian as the pet may experience complications with its digestive system. We can send your vet a Material Safety Data Sheet (MSDS) by fax if they require that information.

Is it ok to use pokers or tongs when tending to stax® logs?

Yes, unlike traditional firelogs, it is okay to gently stoke or adjust your stax logs, but make sure no burning particles stick to the tool when it is withdrawn from the firebox.

What makes the crackling sound when duraflame stax® logs burn?

Stax logs contain a patented, safe, all natural additive that provides the natural crackling sound of a wood fire as it burns.

In an emergency, how can I extinguish the logs?

Carefully douse fire with water or sand or use a dry chemical fire extinguisher.

 

Product Safety

Are duraflame® firelogs and firestarters dangerous to pets or small children?

Store firelogs and firestarters out of reach of pets and small children. They are not suitable for human or animal consumption. For safety purposes, it's always best to keep pets and small children away from the fireplace while it is in use. Always use a firescreen while burning. If your fireplace is burning properly and all smoke is ventilated to the outdoors there should not be any exposure to smoke that could irritate your house pets or children. Birds, however, have particularly sensitive lungs and circulation systems and can be sensitive to slight changes in heat and air conditions. Keep pet birds far away from the fireplace.

Are firelogs or firestarters toxic if my pet eats part of them?

Our firelogs are made of sawdust, agricultural fibers, waxes and oils; we are not aware of any ingredients that would cause a chemically toxic reaction should your pet consume a small amount of these products. However, the wood fibers in the product are not digestible. Depending on how much of the firelog or firestarter is eaten, your pet may become constipated or have an upset stomach. If you have a small pet or the pet has eaten a large amount of the product you should consult a veterinarian as the pet may experience complications with its digestive system. Click here to request a Material Safety Data Sheet (MSDS) if your vet requires that information.

Can I burn more than one duraflame® firelog at a time?

No. Duraflame firelogs were designed to eliminate the need for adding more fuel and tending a fire. The wax component of the product produces twice the BTU per pound of wood, allowing one duraflame firelog to provide a fire equivalent to several pieces of wood. Burning more than one log at a time could result in too large or too hot a fire in your fireplace. For outdoor fire pits or fireplaces, our specially designed multi-log open air crackling firelog can be used in a 2- or 3-log fire.

Can a duraflame® firelog be used to start a wood fire?

It is not recommended that duraflame firelogs be used as starter materials for a wood fire. A duraflame firelog provides more fuel content than necessary to start a wood fire. However, Duraflame markets quick start and firestart natural wood firelighters, which are made from similar materials and are specifically designed to light wood fires.

Is it okay to burn duraflame® firelogs on andirons?

No. Duraflame firelogs should be burned on an adequate supporting grate. Firelogs tend to soften while burning and need support to assure maximum burn time. Burning firelogs on grates with parallel bar spacing greater than three inches does not provide adequate support and may result in log breakage, flare-up and/or reduced burn time.

Should I remove the paper wrapper from a duraflame firelog before lighting?

No. Duraflame firelogs have a proprietary easy lighting process that is designed to work with the wrapper in place. Simply create an airspace between the body of the firelog and the wrapper by carefully pulling outward on the package seam then light the two arrows on the seam. When ignited properly, the duraflame firelog should be fully aflame in five minutes or less.

Is it okay to use pokers or tongs when tending duraflame® firelogs?

No. Unlike firewood, firelogs are designed to burn in a controlled manner and do not require tending. Tongs or pokers can cause a firelog to break apart and expose more surface area to the air - increasing the burn rate and resulting in a shorter fire. When placed on a proper fireplace grate and left undisturbed, a 6lb duraflame firelog will burn up to 4 hours.

Is it okay to cook over the fire of a duraflame firelog?

No. Duraflame firelogs are not designed nor intended for use as a cooking fuel. Generally, the types of solid fuel used for cooking produce coals, which emanate heat over a period of time, and cooking is conducted by exposing the food directly to the heat generated by the coals. Our regular firelogs only burn with flames and do not generate adequate coals for cooking. For roasting food over a cozy fire, try duraflame Campfire Roasting Logs instead.

In an emergency, how can I extinguish the logs?

Carefully douse fire with water or sand or use a dry chemical fire extinguisher.

 

Pet Safety

Are duraflame® firelogs and firestarters dangerous to pets or small children?

Store firelogs and firestarters out of reach of pets and small children. They are not suitable for human or animal consumption. For safety purposes, it's always best to keep pets and small children away from the fireplace while it is in use. Always use a firescreen while burning. If your fireplace is burning properly and all smoke is ventilated to the outdoors there should not be any exposure to smoke that could irritate your house pets or children. Birds, however, have particularly sensitive lungs and circulation systems and can be sensitive to slight changes in heat and air conditions. Keep pet birds far away from the fireplace.

Are firelogs or firestarters toxic if my pet eats part of them?

Our firelogs are made of sawdust, agricultural fibers, waxes and oils; we are not aware of any ingredients that would cause a chemically toxic reaction should your pet consume a small amount of these products. However, the wood fibers in the product are not digestible. Depending on how much of the firelog or firestarter is eaten, your pet may become constipated or have an upset stomach. If you have a small pet or the pet has eaten a large amount of the product you should consult a veterinarian as the pet may experience complications with its digestive system. Click here to request a Material Safety Data Sheet (MSDS) if your vet requires that information.

Is burning firelogs or firestarters toxic to bird(s)?

Birds have particularly sensitive lungs and circulation systems, so they can be quite sensitive to slight changes in heat and air conditions. For these reasons, please keep pet birds far away from the fireplace.
Click here to request a Material Safety Data Sheet (MSDS) sheet be faxed or emailed to your pet's veterinarian.

 

Other

Why can't I find duraflame® products in stores after March?

Unfortunately, many retailers consider our product seasonal, so duraflame firelogs are not usually available in most home center, discount or club store outlets after March. Many local supermarkets carry some firelog products during the spring and summer months. If you can't find them on the shelf in your local supermarket, we recommend you ask the manager to reorder product for you from the store's distribution center.  You can also purchase select products directly from us on our Online Store.

Is it safe to buy Duraflame® coupons from sites like eBay?

No!! Please don't purchase coupons that are auctioned or sold through online sites like eBay. All Duraflame® manufacturer's coupons state, "Void if copied, transferred, auctioned or sold," so any retailer can reject a coupon suspected of being void due to copy, sale, transfer or auction. Unfortunately, many of the coupons sold online are counterfeit. It is not worth the risk purchasing our coupons online. Instead, for savings on Duraflame® products please register with us to print new coupons monthly.

How do I get on your mailing list?

Please send your contact information to info@duraflame.com or via regular mail to Duraflame, Inc. Mailing List, PO BOX 1230, Stockton, CA 95201-1230.

 
[PromoArea]