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Click on the question below to learn the answer.
 

Why can't I find duraflame products in stores after March?
 

Unfortunately, many retailers consider our product seasonal, so duraflame fire logs are not usually available in most home center, discount or club store outlets after March.  Many local supermarkets carry a limited supply of fire log products during the spring and summer months.  If you can't find them on the shelf in your local supermarket, you can ask the manager and he may be able to order some logs for you from the store's distribution center.  If you still can't find our products after visiting your local supermarket, contact us via email at info@duraflame.com and we will help you locate the product or even arrange to ship some logs directly to your home.
 

Is it safe to buy Duraflame coupons from sites like eBay?
 

No!! Please don’t purchase coupons that are auctioned or sold through online sites like eBay. All Duraflame manufacturer’s coupons state, “Void if copied, transferred, auctioned or sold,” so any retailer can reject a coupon suspected of being void due to copy, sale, transfer or auction. Unfortunately, many of the coupons sold online are counterfeit. It is not worth the risk purchasing our coupons online. Instead, for savings on Duraflame products please register with us to print new coupons monthly.
 

How do I get on your mailing list?
 

Please send your contact information to info@duraflame.com or via regular mail to Duraflame, Inc. Mailing List, PO BOX 1230, Stockton, CA 95201-1230.