Contact Duraflame

America's firelog brand leader

 

DURAFLAME® - Firelogs, Firestarters, Charcoal, illuma® Bio-ethanol Fireplaces & Fuel

The Klamath Ferry is the Corporate home of Duraflame®, Inc.

Headquarters, Main D.C. Western Manufacturing Facility:

  • Corporate Headquarters
  • P.O. Box 1230
  • Stockton, CA 95201-1230
  • Ph: (209) 461-6600
  • Fax: (209) 462-9412

Eastern Manufacturing Facility and D.C.:

DURAFLAME® - Electric Fireplaces & Heaters

(Manufactured and Distributed under Brand License by Twin-Star International, Inc.)
Contact Twin-Star

Duraflame® brand electric fireplaces & heaters are manufactured and distributed by Twin-Star International under brand license. While these are not products from Duraflame®, our top concern is with the safety of any product that carries our brand name. Please check here for information on a recall on model DFS-220 electric fireplace.

DURAFLAME® - Online Store

For questions about an online order please email estore@duraflame.com with your order number or call 866-552-3015.  Hours are 8AM - 5PM PST, Monday -Friday.

QUESTIONS?
For questions about products, please contact Consumer Affairs by submitting a message using the form below, or emailing info@duraflame.com.
 

 

 

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 Firelogs, Firestarters
 Electric Fireplaces & Heaters
 Charcoal
 illuma Bio-ethanol
 Other
Duraflame electric heaters and fireplaces are manufactured, sold and distributed by a different company, Twin Star International. For assistance or information about your Duraflame electric unit, please CONTACT TWIN STAR CUSTOMER SERVICE DIRECTLY
 

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WHOLESALE

Contact us at sales@duraflame.com regarding wholesale purchase information for retailers and distributors in North America. Or, you can reach us by phone at (209) 461-6600.

For inquiries about Duraflame brand electric fireplaces and heaters, please contact the manufacturer and distributor, Twin Star International, directly.

Duraflame products are available internationally. For information on how to purchase our products, please contact one of the international sales offices listed below.

  • Europe, Middle East & Africa
  • Duraflame International
  • 64 Bakersfield Street
  • North York, ON M3J2W7
  • Ph: (416) 631-6555
  • Fax: (416) 631-6554
  • Intl_SalesEMA@duraflame.com

Duraflame products are available internationally. For information on how to purchase our products, please contact one of the international sales offices listed below.

  • Central/South America & Asia Pacific
  • Duraflame, Inc.
  • P.O. Box 1230
  • Stockton, CA 95201-1230
  • Ph: (209) 461-6600
  • Fax: (209) 462-9412
  • Intl_SalesCSAA@duraflame.com
 
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