Contact Us

Duraflame, Inc.
Corporate Headquarters
P.O. Box 1230
Stockton, CA 95201-1230

Look for answers to frequently asked questions about illuma in the FAQ section.

Questions or Comments about duraflame® illuma® products, please email or call 1-866-552-3015. If you are a retailer and wish to contact our sales department, please e-mail or call (209)461-6600.

Questions about Duraflame firelogs, firestarters, or charcoal, please email or call (209) 461-6600.
And visit

For questions about Duraflame brand electric fireplaces and heaters, manufactured and distributed under brand license by Twin-Star International, Inc., please contact Twin-Star directly.