Consumer Affairs

FIRE LOGS, FIRESTARTERS, CHARCOAL
For questions or comments about product usage or performance:
Contact Duraflame
Or by phone: (209) 461-6600

To find a product at a store near you, visit our Product Locator.

Look for the answers to frequently asked questions on our site: 
Firelogs & Fireplaces
Duraflame Stax
Product Safety
Pet Safety
Other
     
ELECTRIC FIREPLACES & HEATERS
All electric fireplaces and heaters are manufactured and distributed under brand license by a different company,Twin-Star International, Inc. Duraflame does not make or sell these electric items, for assistance contact Twin Star directly:
Contact Twin-Star

GAS GRILLS
(Manufactured and distributed under Brand License)
6 Burner Gas BBQ Grill, Contact Shinerich at 1-866-814-0585 or click here to view the product manual.
2 Burner Portable Gas Grill, Contact Rankam at 1-888-837-1380 or customerservice@rankam.com.